1. Can I request for a refund?
All sales are final. No refunds can be offered at this time unless the books arrive damaged or faulty.
2. Can I exchange the item or cancel the order?
No. Cancellation or amendment of your order is prohibited.
Reducing or adding other items after your order is placed is also not allowed.
We highly encourage you to double-check everything before placing your order and making payment.
3. May I amend or cancel my order?
Cancellation or amendment of your order is prohibited. Reducing or adding other items after your order is placed is also not allowed. We highly encourage you to double-check everything before placing your order and making payment.
4. I didn’t get what I ordered/the products appear damaged.
We're really sorry this happened. We intend to send out your order correctly but we do make mistakes sometimes.
If we sent you the wrong items or your items appear damaged, please send an email within 7 days after you have received your orders to [email protected] with the following information:
5. I forgot to use my discount code, what can I do?
We’re sorry to hear that! However, due to system limitations, we are unable to retrospectively apply your discount code to an order that has already been placed. In the future, please take extra care to ensure that both the discount code has been entered correctly and has been applied on your purchase.
6. I mistakenly bought the digital planner, can I get a refund or exchange it with a physical planner?
No. Due to the nature of digital files, once purchased you will receive an instant PDF to download that is permanent and therefore no exchange, refunds or cancellations can be offered. All sales are strictly final. With that, we advise that you double-check all the items before placing an order.
7. I bought the digital planner but I don't know how to use it, can I get a refund?
No refund can be offered for digital planner. Kindly buy the digital version only if you are familiar with using digital hyperlinks planner.